UPDATED Response to COVID-19

We are limiting the number of people in our office.

If you are coming for your appointment, anyone 18 years or older MUST attend the appointment. DO NOT bring anyone under the age of 18 years or anyone who is NOT part of your household. There will be a short screening and your temperature WILL be taken prior to your appointment.  A Face Covering is REQUIRED to be worn at ALL times during your visit.

Office Closed to the general public walking in.

Staff working Mon-Fri 8:30am-4:30pm

HOW DOES THIS AFFECT YOU?

Our office is OPEN to those with appointments, not to the public.  We are making decisions in the best interest of our community and our staff. We are working to maintain operations while doing our part to maintain social distance and prevent the spread of COVID-19.  Below are the updated steps we are taking as an agency:

• DOORS CLOSED TO PUBLIC. Submit documents, letters and other correspondence by email, fax, mail, or our  drop box. You can log into your Rent Café account. 
  
  
• Make an appointment - Contact your Program Specialist for  alternative ways to complete your paperwork such as by mail and guidance by phone. 
  
  
• "Pick Up" folder Temporarily Suspended - All items that are usually available for "pick up" at our front desk, will be mailed via USPS, emailed or faxed during this unpredictable period. Please confirm your contact information with your Program Specialist when requesting documents, including moving packets.
  
  
• ON-SITE INSPECTIONS SUSPENDED -In response to the COVID-19 Pandemic, in-person inspections with exception to unoccupied Initial/ Move-In inspections had been suspended on March 16, 2020. As of September 1, 2020, we have RESUMED in-person inspections. We all play a role in protecting the community against the spread of COVID-19. Out of an abundance of caution, and in accordance with guidance from CDC, DuPage and Kendall Housing Authorities will be taking the proper precautions in order to protect our tenants, landlords and employees. See below for the COVID-19 Inspection instructions.
  
  
• WE ARE STILL HERE - So, please be patient with us! Naturally this will increase phone calls and emails. Our staff will remain diligent in returning your questions and concerns. We will get back to you as soon as we can.

We continue to evaluate the situation by following local and federal government, CDC and WHO suggested practices. You can log into your Rent Café account or visit our website for the most current information at www.dupagehousing.org We thank you for your patience and understanding as we work through this situation together.

Updated July 1, 2020

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Conducting Housing Quality Standards (HQS) Inspections for DuPage and Kendall Housing Authorities during COVID-19 pandemic

We all play a role in protecting the community against COVID-19. Out of an abundance of caution, and in accordance with guidance from CDC, DuPage and Kendall Housing Authorities will be taking the following precautions in order to better protect our tenants, landlords and employees.

• At least six (6) feet of distance between persons attending the inspection should be maintained at all times
  
  
• If practicable, tenants/ landlords may elect to stand outside of the unit during the inspection
  
  
• The inspector will wear Personal Protective Equipment (PPE) that will include at a minimum a face covering
  
  
• Anyone attending the inspection must wear a face covering
  
  
• The inspector will use hand sanitizer and/or wash hands before and after each inspection
  
  
• Please limit conversations during inspection to only necessary topics
  
  
• The inspector will not shake hands, fist bump, or elbow bump
  
  
• If you or a member of your household have tested positive for COVID-19, within 3 weeks of the scheduled inspection and have not been cleared by doctor, the inspector must be notified immediately
  
  
• If someone attending the inspection is feeling ill or exhibiting any of following symptoms: fevers, chills, body aches, headache, sore throat, coughing, shortness of breath, new loss of taste or smell,
  
  
• If the inspector is feeling ill or exhibits any of above listed symptoms, the inspection will be rescheduled
  
  
• If anyone has been out of state or out of the country in past fourteen (14) days, please contact your inspector to reschedule, preferably by email.
  
  
• If the inspector arrives at the unit and someone in the unit is coughing or visibly sick, the inspection will end immediately and rescheduled for a later date

After inspection:

• Participants must allow the owner/ maintenance staff access to the unit to complete required repairs as designated by the Housing Authority, unless a member of the household has recently tested positive for COVID-19 and/or exhibiting symptoms related to the virus. In these instances, the tenant and/or owner must immediately contact the inspector to request an extension to the deadline date for repairs.
  
  
• Failure to complete required repairs by deadlines provided may result in program termination (participant repairs), abatement of Housing Assistance Payments and/or contract terminations (owner repairs).

By working together, we can continue to provide Housing Quality Standards inspections to ensure units are decent, safe and sanitary while protecting our tenants, landlords, and employees.

If you have any questions or concerns, please call or email your assigned inspector.