Skip to Main Content
More >

DuPage HA

Kenny 1.jpg

A Message from the Executive Director. . . 

This agency accepted the challenge and rose to the occasion to help families finds a decent, safe, sanitary and affordable place to call home, enrich the lives of our program participants and help others to reach their potential. All this  – along with working with fantastic community partners!

Several priorities were important to me when I was named the Executive Director in January 2015. Some of those priorities were: opening the wait list; housing more families; improving customer service; increasing employee morale; and making visible progress with our Family Self Sufficiency Program.

My hope is that if you grade us, our scores will have increased on each point… but we know we still have quite a way to go but we are not slowing down!! However, I do believe that our progress is visible. As we work to continue providing the best housing services for all and to increase the provision of the same, we want to continue to hear from you.

Some of our progress has been in our work to be more efficient. Things like paperless processing in select workflows and implementation of individual extensions for your direct communication with staff. We also recently implemented enhancements to our system of record software and a new website to allow greater convenience to program participants to interact with us using smart phones and other smart electronic devices. We will continue to expand use of and improve our HCV landlord and Tenant portals – called the Housing Café – to allow each to provide real-time information on program, unit and financial status.

As you can tell, I am very proud of our work, but I would be remiss if I didn’t thank each and every member of our Team, our very engaged Board of Commissioners, and finally…all of you! Let me emphasize that we live by our motto, “Our Door is the Path to Your Self-Empowerment” and we will continue that as we approach each new fiscal year and beyond. Thank you again for allowing us to serve you!

Thank you also for taking the time to visit our website, and if you have comments or suggestions about how we can better serve you, please reach out to us.

Kenneth E. Coles
Executive Director
DuPage Housing Authority