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Frequently Asked Questions (FAQ's)

How many bedrooms will I get on my voucher?
Answer: Effective July 1, 2018 every program participant will receive 1 bedroom for every 2 persons.

Who can I call if I have questions about my Wait List Application?
If you are on the KHA Housing Choice Voucher wait list, contact Gail Winfield -     630-593-8211
If you are on the RHSP wait list, contact Cristine Diaz-   630-593-8218.

I have a change of income, what do I do?
All changes to your income must be reported, in writing, within 10 days of the change. Click here for the Change Form  Once a notice for a change of income has been submitted, it could take up to 30-45 days for a notice to go out to both the tenant and landlord. The change will go into effect the month following the date of the notice of change. For example, if you submit the change April 15th, the change is effective for May. 

If my rent is more than KHA approved, can the tenant pay the difference?
Rents may be above the payment standards due to tenant income but must be approved by KHA. A tenant can not pay any additional monies out of pocket to the landlord.